What we did
①
User journey mapping & service blueprint
Mapped passenger journeys and created a service blueprint for seamless biometric integration.
②
Prototype testing & feedback
Tested biometric prototypes with real passengers and refined the experience based on feedback.
③
Cross-functional stakeholder workshops
Conducted workshops to align operations, IT, and security on the biometric implementation plan.
④
Strategic brand vision and identity
Developed a brand strategy, visual concept, design system and the name of the product.
⑤
Scalable design & continuous improvement
Developed a flexible design system and established a feedback loop for ongoing enhancements.
What we did
①
User journey mapping & service blueprint
Mapped passenger journeys and created a service blueprint for seamless biometric integration.
②
Prototype testing & feedback
Tested biometric prototypes with real passengers and refined the experience based on feedback.
③
Cross-functional stakeholder workshops
Conducted workshops to align operations, IT, and security on the biometric implementation plan.
④
Strategic brand vision and identity
Developed a brand strategy, visual concept, design system and the name of the product.
⑤
Scalable design & continuous improvement
Developed a flexible design system and established a feedback loop for ongoing enhancements.
Impact
Our joint efforts have resulted in a blueprint for Schiphol’s end-to-end seamless flow. This model is since used as a prescriptive model for achieving the same outcomes in other airports and similar high traffic environment.
Impact
Our joint efforts have resulted in a blueprint for Schiphol’s end-to-end seamless flow. This model is since used as a prescriptive model for achieving the same outcomes in other airports and similar high traffic environment.
More passengers
10%
More passengers processed per hour with streamlined operations
More passengers
10%
More passengers processed per hour with streamlined operations
More passengers
10%
More passengers processed per hour with streamlined operations
Wait times reduced
30%
Passenger wait times reduces through faster checkpoint flow
Wait times reduced
30%
Passenger wait times reduces through faster checkpoint flow
Wait times reduced
30%
Passenger wait times reduces through faster checkpoint flow
Choose biometrics
80+
Of passengers voluntarily choose biometrics when it saves them time
Choose biometrics
80+
Of passengers voluntarily choose biometrics when it saves them time
Choose biometrics
80+
Of passengers voluntarily choose biometrics when it saves them time
Successful use
95%
Of passengers use the system successfully on the first attempt
Successful use
95%
Of passengers use the system successfully on the first attempt
Successful use
95%
Of passengers use the system successfully on the first attempt