[Schiphol]
Seamless biometrics passenger experience — Putting passengers first with a human-centered approach to biometric travel for a seamless and stress-free travelling experience.
Seamless biometrics passenger experience — Putting passengers first with a human-centered approach to biometric travel for a seamless and stress-free travelling experience.
Seamless biometrics passenger experience — Putting passengers first with a human-centered approach to biometric travel for a seamless and stress-free travelling experience.
Protected by NDA
What we did
①
User journey mapping & service blueprint
Mapped passenger journeys and created a service blueprint for seamless biometric integration.
②
Prototype testing & feedback
Tested biometric prototypes with real passengers and refined the experience based on feedback.
③
Cross-functional stakeholder workshops
Conducted workshops to align operations, IT, and security on the biometric implementation plan.
④
Strategic brand vision and identity
Developed a brand strategy, visual concept, design system and the name of the product.
⑤
Scalable design & continuous improvement
Developed a flexible design system and established a feedback loop for ongoing enhancements.
Protected by NDA
What we did
①
User journey mapping & service blueprint
Mapped passenger journeys and created a service blueprint for seamless biometric integration.
②
Prototype testing & feedback
Tested biometric prototypes with real passengers and refined the experience based on feedback.
③
Cross-functional stakeholder workshops
Conducted workshops to align operations, IT, and security on the biometric implementation plan.
④
Strategic brand vision and identity
Developed a brand strategy, visual concept, design system and the name of the product.
⑤
Scalable design & continuous improvement
Developed a flexible design system and established a feedback loop for ongoing enhancements.
Protected by NDA
What we did
①
User journey mapping & service blueprint
Mapped passenger journeys and created a service blueprint for seamless biometric integration.
②
Prototype testing & feedback
Tested biometric prototypes with real passengers and refined the experience based on feedback.
③
Cross-functional stakeholder workshops
Conducted workshops to align operations, IT, and security on the biometric implementation plan.
④
Strategic brand vision and identity
Developed a brand strategy, visual concept, design system and the name of the product.
⑤
Scalable design & continuous improvement
Developed a flexible design system and established a feedback loop for ongoing enhancements.
Impact
Our joint efforts have resulted in a blueprint for Schiphol’s end-to-end seamless flow. This model is since used as a prescriptive model for achieving the same outcomes in other airports and similar high traffic environment.
24 seconds
reduced in enrolment time
15% ↑
increase in pre-border desk efficiency
90+ days
of on-site testing with passengers
Impact
Our joint efforts have resulted in a blueprint for Schiphol’s end-to-end seamless flow. This model is since used as a prescriptive model for achieving the same outcomes in other airports and similar high traffic environment.
24 seconds
reduced in enrolment time
15% ↑
increase in pre-border desk efficiency
90+ days
of on-site testing with passengers
Impact
Our joint efforts have resulted in a blueprint for Schiphol’s end-to-end seamless flow. This model is since used as a prescriptive model for achieving the same outcomes in other airports and similar high traffic environment.
24 seconds
reduced in enrolment time
15% ↑
increase in pre-border desk efficiency
90+ days
of on-site testing with passengers
Loading more cases…
REACH US
+31 20 550 6300
VISIT US
Barentzplein 7 II
1013NJ Amsterdam
The Netherlands
INITIATIVES
REACH US
+31 20 550 6300
VISIT US
Barentzplein 7 II
1013NJ Amsterdam
The Netherlands
INITIATIVES
REACH US
+31 20 550 6300
VISIT US
Barentzplein 7 II
1013NJ Amsterdam
The Netherlands
INITIATIVES